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Atención al Cliente My Beam (mini) won't connect with the app. What can I do?

My Beam (mini) won't connect with the app. What can I do?

To connect Beam (Mini) to the Duux app, it must be in pairing mode. The WIfi icon should then flash. If this does not happen when you press the "mode" button, you will need to perform a short reset. We ask you to follow these steps:

  1. Take the remote control out of Beam (mini);
  2. Point the remote control at Beam (mini) and press the Wi-Fi button for 3 seconds until you hear a beep, then release the button;
  3. Then press the POWER button on Beam (mini) itself (not on the remote control!) until you hear a beep, then release the button;
  4. Wait a few seconds. The Wi-Fi logo should now blink rapidly, after which you can try to connect to the app again.

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