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Delivery

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To which countries do you ship and what are the delivery times?
When will my order be delivered?
What is the status of my shipment?
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Smart

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How do I connect my product via Bluetooth?
How do I connect my product via Wi-Fi?
How do I link my Duux product with Google Home or Alexa?
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My order

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What are your payment methods?
How do I use a discount code during checkout?
I entered the wrong address for my order. What now?
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Products

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Does the air purifiers have an ioniser?
What is the ideal humidity level in the house?
Where can I find the instructional videos?
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Returns & Warranty

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What are the warranty conditions?
How do I submit a warranty application?
How do I return my order?
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Product support: Explorar productos

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Preguntas Frecuentes

¿Buscas una respuesta a tu solicitud de entrega, pedido, devolución o garantía? Encontrarás estas respuestas en nuestras páginas dedicadas.

We ship to almost every country in Europe.

Delivery Times & Costs:

Austria

• Delivery: 2-3 business days
• Costs: Free from €80, otherwise €7.99

Baltics (Estonia, Latvia, Lithuania)

• Delivery: 3-5 business days
• Costs: €12,99

Belgium

• Delivery: 1-3 business days
• Costs: Free from €20, otherwise €3.99

Bulgaria

• Delivery: 3-5 business days
• Costs: €12,99

Croatia

• Delivery: 3-5 business days
• Costs: €12,99

Czech Republic

• Delivery: 2-3 business days
• Costs: Free from €150, otherwise €7.99

Denmark

• Delivery: 2-3 business days
• Costs: Free from €150, otherwise €7,99

Finland

• Delivery: 3-5 business days
• Costs: €16.99

France

• Delivery: 2-3 business days
• Costs: Free from €80, otherwise €7.99

Germany

• Delivery: 2-3 business days
• Costs: Free from €80, otherwise €4.99

Hungary

• Delivery: 3-5 business days
• Costs: €12,99

Italy

• Delivery: 2-3 working days
• Costs: Free from €150, otherwise €7.99

Luxembourg

• Delivery: 1-2 business days
• Costs: Free from €80, otherwise €7.99

The Netherlands

• Delivery: Next business day
• Costs: Free from €20, otherwise €3.99

Poland

• Delivery: 2-4 business days
• Costs: Free from €80, otherwise €7.99

Portugal

• Delivery: 3-5 business days
• Costs: €12,99

Romania

• Delivery: 3-5 business days
• Costs: €12,99

Slovakia

• Delivery: 3-5 business days
• Costs: €12,99

Slovenia

• Delivery: 3-5 business days
• Costs: €12,99

Spain

• Delivery: 2-3 working days
• Costs: Free from €150, otherwise €12.99

United Kingdom

• View Duux UK for details.

Shipping carriers:

• DPD: Delivery times apply on order places before 22:00
• DHL: Delivery times apply on order places before 20:00
• Transmission: May take up to 2 working days.

You'll receive a track & trace link as soon as your order has been shipped from our warehouse. Your chosen carrier will then keep you updated on the delivery status. If you ordered over the weekend, your order will be shipped the next business day.

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Our live chat is available every working day between 09:00 and 17:00 (CET).

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Our Facebook is available every working day between 9:00 and 17:00 (CET) for all your questions.

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Why choose Duux?

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Gratis verzending vanaf €20,-

Haz tu pedido por un mínimo de 20 € y recibirás el envío gratis.
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Voor 22:00 besteld, vandaag verzonden!

Entrega rápida en todos los productos Duux, ¡para que puedas disfrutarlos enseguida!
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Gratis retourneren binnen 14 dagen

¿No es lo que buscabas? Devuelve tu pedido en un plazo de 14 días, de forma rápida y gratuita.